Returns & Refunds

Last updated: 23 October 2026 · applies to orders placed on arettabeauty.com and our Facebook Page

1. What we accept

Within 10 days of delivery, with the tag still attached, we take back:

• Wrong item — a different style, length or shade from what you ordered.
• Quality defect — damaged weft, loose clips, visible manufacturing faults.
• Shade not as pictured — the colour you received looks different from our product photos. Send photos taken in daylight next to your own hair; our team reviews every case and approves genuine mismatches.

2. What we cannot accept

• Change of mind. Under Philippine consumer rules a change of mind is not a ground for return, and we do not offer it.
• Tag removed, worn, washed or altered items. Clip-in hair is worn on the head, so for hygiene we can only take back unused pieces with the tag intact. No exceptions once the tag is cut.
• Items returned after the 10-day window.

3. How it works

1. Request — fill in the form below, or message us on Facebook and tap Returns & policy → Start a return. Tell us the order number, the reason and your refund details.
2. Photos — send 1–2 clear photos of the item with the tag visible to our Messenger (daylight photos for shade issues). We review within 1 working day.
3. Ship it back — once approved we send you the return address. Ship via J&T Express or LBC (any branch), write your return number on the parcel, keep the receipt and send us the tracking number. You pay the shipping first.
4. Refund — after our Manila warehouse checks the item, we refund by bank transfer or GCash within 3 working days. If the return is due to our mistake (wrong item or defect), we also refund your return shipping cost.

We do not offer pickup for returns at the moment. Exchanges are handled as a return plus a new order.

---

Request a return

Order number Your name Mobile number Reason Wrong item or quality defect Shade not as pictured Something else Tell us what happened Refund via Bank transfer GCash Refund account

I've read the policy above. The item is unused and the tag is still attached.

Submit return request

---

ARETTA is a brand operated by Go Boundless Limited (Hong Kong).

Contact: Aretta Philippines · Messenger · Email: arettaaretta2026@gmail.com · Privacy Policy